The Brick Saskatoon South — Furniture Store in Saskatoon

Reviews of The Brick Saskatoon South

• William

  Added 2016.08.21

  Recently bought a name brand king mattress for 60% off ($2,300 to $875). For a Brick, the staff were surprisingly not overly clingy, but very helpful. Scheduling delivery was reasonably priced ($99) and were able to schedule delivery within 3 days of purchase. Overall a good experience.
• Jack

  Added 2014.11.28

  Sidenote: pretty dated interior design for a brand new store
• Daniel

  Added 2014.07.14

  Waited 30 minutes to return a gift, to learn The Brick has NO RETURN POLICY which is not posted anywhere in the store... Like? A brand new item with a receipt and original packaging was not returned, no offer of reimbursement of any form.
• Carlos

  Added 2014.05.16

  Hello, I purchased extended 5 year warranty on a Kitchen Table and 4 chairs purchased from the Brick. I contacted to see what my warranty would cover. The Brick sent over a person to assess. In about 1 weeks time, after being promised to be contacted, I had to reach out to the Brick. The individual I spoke with stated, "I was about to call you". In any event, I was told that Warranty would cover a replacement set. I waited another week for the item to come in stock, and was then contacted and told that I had to pick up the item from the warehouse. I questioned why the item would be not delivered, as the item was no longer up to the standards from the manufacturer. I was told bluntly that the Brick does not cover delivery on warranty. I was then told that I had to disassemble my old set, which is basically garbage, and return it to the Brick, BEFORE I would be given the replacement set, even though the old set is firewood. Since the Brick does not deliver warranty, I do not understand why I have to deliver garbage? The amount of effort in to what my understanding is supposed to be a "hassle free" extended warranty service, is Legendary. The woman I spoke with when I politely questioned the policy and its lack of customer friendly status, quite bluntly stated "I have worked her for 18 years and it has always been this way". This does not make it right. Going forward, with the purchase of my new home this fall, and with an entire house now to furnish, I would never reccommend the Brick, nor will I spend any further monies at this or any other Brick Location. If you do not wish to honor extended warranty, you might as well say so, rather than make so many layers of red tape, and a difficult process to acquire the warranty item. Not everyone has large vehicles that they can simply return large items. Or tools to disassemble. Pregnant single mothers, elderly persons, and also to pick up the item. This is not a friendly store, or service. The only positive outcome would be to come to the home to pick up the damaged item, and at the same time swap it out for the new/replaced/warranty item.
• Isaac

  Added 2014.03.11

  What a sheety customer service. Went for to return an item from my purchase list. Instead of returning money they charge same amount 2nd time again. Never agin at Circle Dr Saskatoon br.
• Nathaniel

  Added 2013.07.16

  Great store and customer service. Dough is so helpful